Appendix

In 2008, HFP launched a small pilot patient survey. The following is a summary of some of the findings.

• How much were you helped by this service? 3.56 rating on a 1–4 scale
• How much were you involved in the decision about your treatment plan? 3.6 rating on a 1–4 scale
• Did you get what you needed? 3.75 rating on a 1–4 scale
• Would you recommend this service to friends and family? 4.0 rating on a 1–4 scale

Additional findings from a chart audit (103 charts reviewed) with key findings regarding the profile of patients reached:

• 95 percent minority
• 59 percent with chronic disease
• 47 percent with depression
• 32 percent with adjustment disorder
• 27 percent with history of trauma (e.g., abuse, significant loss)
• 51 percent showed improvement of their presenting complaint

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